SAI, a Mead & Hunt Company, has provided a wide-range of traffic engineering services for DDOT under our A/E Services contract.
Featured Task: Transportation Management Center and Safety Service Patrol Standard Operating Procedures
SAI, a Mead & Hunt Company, performed a literature review, researched best practices, documented existing DDOT procedures using interviews, review of existing documentation and shadowing of staff, and reviewing existing documentation. We evaluated findings and identified differences in procedures between supervisors and operators to develop a Gap Analysis to compare existing vs. best practices, identify areas of improvements, and procedures that should be considered for adoption. SAI, a Mead & Hunt Company, facilitated stakeholder workshops, at this critical stage of the project, where multiple levels of staff needed to agree and reach a point of buy-in to reconcile divergent practices and standardize the operating procedures. SAI, a Mead & Hunt Company, developed the SOPs, a SOP Desk Reference, and training materials including operator and supervisor manuals and training syllabi.